Refund Policy

Project 24 INC offers a 30-day money-back guarantee on Project 24 Paddock subscriptions. If you are not satisfied with your purchase, you can request a full refund within 30 days of your order date.

How to request a refund

The fastest way is in the app: open Plan & billing and use Request full refund. If your last payment is inside the 30-day window the full amount is refunded automatically and your paid plan ends immediately.

Refunds are processed by our payment provider and Merchant of Record, Paddle. You can also request one at paddle.net with your order email or receipt, or contact us at support@project24paddock.com and we will raise it for you.

Renewals and cancellations

You can cancel a plan at any time from the Plan & billing page in the app. Cancelling stops future renewals and keeps your plan active until the end of the period you have already paid for; the account then returns to the Free plan. Renewal charges are also covered by the 30-day window above.

Downgrades

Downgrading takes effect at your next renewal and is not charged as a new purchase. If you downgrade below your current driver count, you choose which drivers stay active.

Paddle's own refund policy also applies to every order.